{"id":2634,"date":"2024-02-21T12:04:07","date_gmt":"2024-02-21T17:04:07","guid":{"rendered":"https:\/\/chutescoulonge.ca.ottawavalleymedia.ca\/?page_id=2634"},"modified":"2025-07-06T11:42:52","modified_gmt":"2025-07-06T15:42:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/chutescoulonge.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\tfaq\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We're here every step of the way to help you plan your best visit. Here are some common questions we receive.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Cancellation\/reservation policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Confirmation policy:<\/strong>
To confirm your booking, a credit card (VISA or MASTERCARD) must be given.<\/p>

Cancellation policy:<\/strong>
If you wish to cancel, notification 7 days prior to your booking is required to guarantee that no charges will be made to the credit card.<\/p>

If you cancel between 7 and 2 days before your reservation, your credit card will be charged 50% of the total cost of your reserved activities.<\/p>

If you cancel the day before or the day of your activity, or if you do not give notice, 100% of the total cost of the group activities you have booked will be charged to your credit card.<\/p>

Reservation policy:<\/strong>
If you would like to add participants to join your group, please note that we will do our best to accommodate your request. We must respect the limit of people per departure. Safety and exceptional customer service are our priorities.<\/p>

Final numbers must be confirmed 7 days before the activity. The higher number (initial reservation of participants) will be invoiced if we do not receive this confirmation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What is the registration procedure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Welcome to Parc des Chutes Coulonge! When you arrive on site, you’ll visit our welcome building and our customer service agents will process your payment, give you a color-coded activity wristband and give you general instructions.<\/p>

Guests participating in our aerial adventure activities will receive a Participant Agreement to read and complete. Your guide will review your completed form before preparing you for your adventure. Our staff spends 10 to 15 minutes explaining and demonstrating all the safety equipment you’ll be using and following our instructions to complete the course. All participants must be able to demonstrate their understanding and general skills in our school course to continue your adventure.<\/p>

Activity times are fluid – we do our best to accommodate everyone as close as possible to their booked time; Our customers’ safety is our number one priority!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Is there a minimum\/maximum weight or size for aerial activities?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Minimum<\/span>\u00a0weight of\u00a088 lbs<\/u>\u00a0(40 kg).<\/p>

Maximum<\/strong> weight of\u00a0250 lbs<\/u> (113 kg).<\/p>

Minimum\u00a0<\/b>height of <\/span>4ft 6<\/u>\u00a0(1,37 m) for Canyon Ziplines and Via Ferrata Intermediate<\/span><\/p>

Minimum <\/b>height of 5ft<\/u>\u00a0(1,52 m) for Obstacle Course, Via Ferrata Advanced, and Duo and Extreme Packages<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo aerial activities still run if it\u2019s raining?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes \u2014 our aerial activities run rain or shine! However, if the rain becomes too heavy or if it begins to storm, our guides will delay or pause the activity for safety reasons. In some cases, a raincheck may be offered.<\/p>

Please note: Once participants are in their harnesses, rainchecks are not guaranteed. We do not issue refunds due to weather conditions.<\/p>

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We have no minimum age, but children under 16 must be accompanied by an adult.<\/p><\/div><\/div><\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What discounts do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer a variety of discounts for aerial activities<\/strong>, including for groups of 10 or more, groups of 15 or more, Pontiac businesses, military personnel, and those who reserve a yurt. You can contact us at 819-683-2770 or info@chutescoulonge.ca<\/a> for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Do you have on-site accommodation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we offer two beautiful yurts as accommodations for guests to extend their stay in the Pontiac. You can find out more on our yurt<\/a> page.<\/p><\/div><\/div><\/div>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What should we bring?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sunscreen, water bottle, mosquito repellent, picnic lunch if you wish.<\/p>

If you’re participating in aerial activities<\/strong>, please bring gloves<\/span> (such as gardening gloves) and wear closed-toe shoes<\/span>.<\/p>

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Closed-toe shoes\/running shoes mandatory, pants or shorts that cover the thighs, a shirt that covers the belly and gloves that offer dexterity (gardening gloves\/construction gloves).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How much time should we allow for the activities?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Trails:<\/p>

  • Historic trail (main trail): 1.2 km<\/li>
  • Beaver trail: 1 km<\/li>
  • Blue Heron trail: 2 km (hike)<\/li><\/ul>

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    Aerial Activities (approximations):<\/p>

    • Obstacle Course: 1.5 h<\/li>
    • Canyon Ziplines: 1 h<\/li>
    • Via Ferrata Intermediate: 2.5 h<\/li>
    • Via Ferrata Advanced: 3 h<\/li>
    • Duo: 2.5 h<\/li>
    • Extreme: 5 h<\/li><\/ul>

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Do you have an on-site restaurant?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      We don’t have a restaurant, but we do sell some snacks and beverages.<\/p>

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can we bring alcoholic beverages onto the site?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Alcoholic beverages are not permitted in the park.<\/p><\/div><\/div><\/div>

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      Yes, but they must be kept on a leash at all times and litter must be picked up, please. Dogs must be accompanied at all times.<\/p><\/div><\/div><\/div>

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      Any other questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Don't worry, just send us a message.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      We look forward to hearing from you and helping you plan your visit!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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